Terms of service

 

Last Updated: August 1, 2026

Welcome to The House of Black Bombay.

These Terms of Service ("Terms") govern your access to and use of the Black Bombay website, products, and services available through www.blackbombay.in (the "Website").

Throughout these Terms, the words "Black Bombay," "we," "our," and "us" refer to Black Bombay and its parent company, Docia Industries.

By accessing our Website, creating an account, or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Eligibility

You must be at least 18 years of age, or access the Website under the supervision of a parent or legal guardian.

By using our Website, you represent that:

  • You are legally capable of entering into a binding contract.

  • The information you provide is accurate and complete.

  • You will comply with all applicable laws and regulations.

2. About Black Bombay

Black Bombay is an independent Indian luxury clothing house dedicated to creating timeless essentials through exceptional craftsmanship and thoughtful design.

All products offered on this Website are subject to availability.

3. Your Account

When creating an account, you agree to:

  • Provide accurate information.

  • Keep your login credentials confidential.

  • Notify us immediately of any unauthorized use.

  • Accept responsibility for all activity conducted under your account.

Black Bombay reserves the right to suspend or terminate accounts suspected of fraud, misuse, or violations of these Terms.

4. Orders

Placing an order does not constitute acceptance of that order.

All orders are subject to:

  • Payment authorization

  • Stock availability

  • Verification

  • Fraud screening

We reserve the right to:

  • Refuse any order.

  • Cancel an order.

  • Limit purchase quantities.

  • Restrict multiple orders placed using the same account, payment method, or shipping address.

If an order is cancelled after payment has been received, the amount paid will be refunded using the original payment method.

5. Product Information

We strive to ensure that all product descriptions, measurements, pricing, colours, and images displayed on our Website are accurate.

However:

  • Colours may vary depending on individual device displays.

  • Measurements may vary slightly due to manufacturing tolerances.

  • Minor variations in texture, colour, or finish are characteristics of the materials used and should not be considered defects.

Black Bombay reserves the right to modify product specifications without prior notice.

6. Pricing

All prices displayed are in Indian Rupees (INR) unless otherwise specified.

Prices include applicable GST where required under Indian law.

Black Bombay reserves the right to:

  • Change prices without notice.

  • Correct pricing errors.

  • Cancel orders resulting from pricing inaccuracies.

7. Payments

Payments may be made through approved payment providers available during checkout.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Payment processing is handled securely by third-party payment service providers.

Black Bombay does not store your complete card details.

8. Shipping

Shipping timelines are estimates only.

Black Bombay is not responsible for delays caused by:

  • Courier partners

  • Customs authorities

  • Natural disasters

  • Public holidays

  • Events beyond our reasonable control

Further details are available in our Shipping Policy.

9. Returns & Exchanges

Returns and exchanges are governed by our Returns & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted those policies.

10. Intellectual Property

Unless otherwise stated, all intellectual property rights relating to the Website and Black Bombay remain the exclusive property of Black Bombay or its licensors.

This includes, but is not limited to:

  • Logos

  • Wordmarks

  • Product names

  • Graphics

  • Photography

  • Videos

  • Website design

  • Packaging

  • Written content

  • Icons

  • Product designs

  • Marketing materials

Nothing on this Website grants you any licence or ownership rights.

11. Use of Website

You agree not to:

  • Violate applicable laws.

  • Copy or reproduce Website content.

  • Reverse engineer the Website.

  • Upload malicious software.

  • Interfere with Website security.

  • Use automated systems to access the Website without permission.

  • Misrepresent your identity.

  • Attempt unauthorized access to our systems.

12. User Content

If you submit reviews, photographs, comments, or other content to Black Bombay, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, modify, and display such content for business and marketing purposes.

You confirm that:

  • You own the content or have permission to share it.

  • The content does not violate any third-party rights.

  • The content is lawful and respectful.

We reserve the right to remove any content at our discretion.

13. Promotional Offers

From time to time, Black Bombay may offer:

  • Discounts

  • Promotional codes

  • Launch offers

  • Loyalty benefits

  • Gift cards

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promotions have no cash value.

  • Promotions may be modified or withdrawn without notice.

14. Gift Cards

Gift Cards are subject to their own terms.

Unless required by law:

  • Gift Cards are non-refundable.

  • Gift Cards cannot be redeemed for cash.

  • Lost or stolen Gift Cards cannot be replaced.

15. Product Availability

Because many Black Bombay collections are produced in limited quantities, products may become unavailable without notice.

Adding a product to your cart does not reserve inventory.

16. Manufacturing Variations

Due to the nature of premium fabrics and craftsmanship, slight variations in colour, texture, stitching, or finishing may occur.

These variations reflect the individuality of each garment and do not constitute manufacturing defects.

17. Counterfeit Products

Black Bombay does not guarantee the authenticity of products purchased through unauthorized sellers.

Only products purchased directly from Black Bombay or its authorized retail partners are covered under our policies.

18. Third-Party Links

Our Website may include links to third-party websites.

Black Bombay is not responsible for:

  • Their content.

  • Privacy practices.

  • Products.

  • Services.

  • Availability.

Your use of third-party websites is entirely at your own risk.

19. Disclaimer

The Website and its contents are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Black Bombay disclaims all warranties, express or implied, including warranties relating to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability

  • Accuracy

20. Limitation of Liability

To the fullest extent permitted by law, Black Bombay, its directors, employees, affiliates, suppliers, and service providers shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of goodwill

  • Loss of business

  • Data loss

  • Service interruption

Our total liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

21. Indemnification

You agree to indemnify and hold harmless Black Bombay, Docia Industries, its directors, employees, affiliates, and partners from any claims, liabilities, losses, damages, costs, or expenses arising from:

  • Your misuse of the Website.

  • Your breach of these Terms.

  • Your violation of any law or third-party rights.

22. Force Majeure

Black Bombay shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic

  • War

  • Government action

  • Internet failures

  • Labour disputes

  • Power outages

  • Transportation disruptions

23. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of your information as described in that policy.

24. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of the Website after changes become effective constitutes acceptance of the updated Terms.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

26. Jurisdiction

Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India, unless otherwise required by applicable law.

27. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, Cookie Policy, and any other policies published on the Website, constitute the entire agreement between you and Black Bombay concerning your use of the Website and our services.

29. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Black Bombay
A Brand of Docia Industries

Email: support@blackbombay.com

Website: www.blackbombay.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)