Refund policy

 

We want every Black Bombay purchase to meet the standards you expect from our brand.

If for any reason you are not completely satisfied, you may request a return or exchange in accordance with the policy below.

Return Eligibility

Return requests must be submitted within 7 days from the date of delivery.

To be eligible, the product must:

  • Be unworn and unused.

  • Be unwashed.

  • Be free from stains, perfume, deodorant, smoke or any other odour.

  • Include all original tags.

  • Be returned in its original packaging.

  • Be in resalable condition.

Black Bombay reserves the right to reject any return that does not satisfy these conditions.

Exchanges

We offer exchanges for:

  • Size changes

  • Manufacturing defects

All exchanges are subject to product availability.

If the requested size is unavailable, customers may choose:

  • Store Credit, or

  • Refund (where applicable).

Non-Returnable Products

The following products cannot be returned or exchanged:

  • Gift Cards

  • Limited Edition products marked Final Sale

  • Customized or personalised products

  • Products purchased during clearance sales (unless defective)

  • Products damaged through misuse or improper care

Refunds

Once your returned item has been received and inspected, you will be notified regarding the status of your refund.

Approved refunds are processed to the original payment method within 5–7 business days.

Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

Original shipping charges, COD fees, and gift wrapping charges (if applicable) are non-refundable.

Return Shipping

If the return is due to:

  • Incorrect item shipped

  • Manufacturing defect

  • Item damaged during transit

Black Bombay will arrange return shipping at no additional cost.

For all other approved returns, return shipping charges may be deducted from the refund amount or borne by the customer, depending on the return method available in your location.

Quality Inspection

Every returned item undergoes a quality inspection before a refund or exchange is approved.

Items returned in an unsuitable condition may be declined and shipped back to the customer.

Manufacturing Defects

If you believe your garment has a manufacturing defect, please contact us within 7 days of receiving your order.

Our Quality Assurance team will review your claim and, where applicable, offer:

  • Replacement

  • Exchange

  • Repair

  • Refund

at Black Bombay's discretion.

Contact Us

For any shipping, return, or exchange enquiries, please contact:

Black Bombay Customer Care

Email: support@blackbombay.com

Website: www.blackbombay.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)