Privacy policy

 

Last Updated: August 1, 2026

Black Bombay ("Black Bombay", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit www.blackbombay.com, create an account, purchase products, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information directly from you, automatically through your use of our website, and from trusted third-party service providers.

Personal Information

This may include:

  • Full name

  • Email address

  • Mobile number

  • Shipping address

  • Billing address

  • Payment details (processed securely by payment providers)

  • Account login credentials

  • Order history

  • Product preferences

  • Customer support communications

We do not store your complete debit or credit card information.

2. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Time Zone

  • Pages Visited

  • Time Spent on Website

  • Referral URLs

  • Purchase Behaviour

  • Cookie Information

This information helps us improve website performance and user experience.

3. Cookies

Black Bombay uses cookies and similar technologies to:

  • Keep you signed in

  • Remember your preferences

  • Improve website functionality

  • Measure website traffic

  • Personalize content

  • Improve marketing performance

You may disable cookies through your browser settings. However, certain features of our website may not function correctly.

4. How We Use Your Information

We use your information to:

  • Process orders

  • Deliver products

  • Verify payments

  • Provide customer support

  • Manage your account

  • Send order confirmations

  • Send shipping updates

  • Respond to enquiries

  • Improve our website

  • Detect fraud

  • Prevent unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications (only where permitted)

5. Marketing Communications

If you subscribe to our newsletter, we may occasionally send information regarding:

  • New collections

  • Exclusive launches

  • Limited editions

  • Events

  • Promotions

You may unsubscribe at any time using the link included in every marketing email.

6. Payment Information

All online payments are securely processed through trusted third-party payment gateways.

Black Bombay does not collect or store complete debit card, credit card, CVV or banking credentials on its servers.

7. Sharing of Information

We never sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

  • Payment processors

  • Shipping partners

  • Logistics providers

  • Customer support providers

  • Technology providers

  • Analytics providers

  • Marketing platforms

  • Legal or regulatory authorities where required by law

All third parties are required to maintain appropriate security standards.

8. Data Security

We implement reasonable administrative, technical and organizational safeguards to protect your personal information against:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Loss

  • Misuse

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer service

  • Maintain legal and tax records

  • Resolve disputes

  • Comply with applicable laws

When no longer required, your information will be securely deleted or anonymized.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent

  • Object to certain processing

  • Request a copy of your information

To exercise these rights, contact us using the information provided below.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will delete it promptly.

12. Third-Party Services

Our website may contain links to third-party websites or services.

Black Bombay is not responsible for the privacy practices, content or security of external websites.

We encourage you to review their respective privacy policies before sharing any personal information.

13. International Customers

If you access our website from outside India, your information may be transferred to and processed in India or other countries where our trusted service providers operate.

By using our services, you consent to such transfers where permitted by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page together with the "Last Updated" date.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Black Bombay

Email: support@blackbombay.com

Website: www.blackbombay.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)